Solara Support
Need help with Solara? We’re here to help.
Solara is operated by Helvet Studios LLC. For app support, questions, bug reports, feedback, or account-related help, contact us at:
We aim to respond within 3–5 business days.
What to Include in Your Message
To help us respond faster, please include:
- The email address associated with your Solara account, if applicable
- Your device model
- Your iOS version
- A brief description of the issue
- Screenshots, if helpful
Please do not send sensitive personal information unless it is necessary for your support request.
Subscriptions, Billing, and Refunds
Solara subscriptions and in-app purchases are handled through Apple.
If you need help with billing, refunds, or subscription charges, please manage your subscription through your Apple ID or contact Apple Support.
Helvet Studios does not process payments directly and does not control Apple’s refund decisions.
Canceling a Subscription
Deleting the Solara app or deleting your Solara account does not automatically cancel your Apple subscription.
To cancel a Solara subscription, manage your subscription through your Apple ID or App Store subscription settings.
Deleting Your Data
You can delete your Solara account and associated app data inside the app by going to:
Account tab → Settings → Delete Data
If you have an active subscription, deleting your Solara account does not cancel your subscription. You must cancel your subscription separately through Apple.
Privacy and Terms
Privacy Policy: helvetstudios.com/solara/privacy
Terms of Use: helvetstudios.com/solara/terms
Contact
Helvet Studios LLC
Email: contact@helvetstudios.com
Support URL: helvetstudios.com/solara/support